This Privacy Policy explains how we collect, use, and protect your information when you visit our website , contact us, or use our services, including SMS/text messaging communications.
1. Information We Collect We may collect the following types of information: Personal Information: Name, email address, phone number, mailing address, and any information you voluntarily provide when you contact us, submit forms, or request our services. Non-Personal Information: Browser type, device information, IP address, and website usage data collected automatically when you visit our website.
2. How We Use Your Information We use the information we collect to: Provide and improve our services. Respond to inquiries and communicate with you. Send service-related messages, confirmations, updates, documents, and tracking information. Send promotional or marketing messages only if you have provided consent. Comply with legal and regulatory requirements.
3. SMS / Text Messaging (A2P Compliance) By providing your mobile phone number and opting in, you consent to receive text messages from Genepro Biotech, which may include appointment confirmations, order updates, documents, tracking information, and customer support messages. Message frequency may vary. Message and data rates may apply.Consent is not a condition of purchase. Opt-Out Instructions You may opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us directly using the information below.
4. Sharing of Information We do not sell, rent, or share your personal information (including name, email, or phone number) with third parties for marketing purposes. We may share information with trusted service providers (such as messaging or CRM platforms) only as necessary to operate our services and comply with A2P messaging requirements. We may also disclose information if required by law or government authorities, or to protect our rights, safety, or property.
5. Data Security We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Choices You may request access to, correction of, or deletion of your personal information by contacting us. You may opt out of promotional emails or SMS messages at any time.
7. Third-Party Links Our website may contain links to social media platforms or third-party websites. We are not responsible for the privacy practices of those external sites.
8. Updates to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
9. Contact Us If you have any questions about this Privacy Policy or our SMS practices, please contact us:
At Genepro Biotech, protecting patient privacy and safeguarding Protected Health Information (“PHI”) is a core component of our commitment to ethical, compliant, and medically responsible care. This Privacy Policy and HIPAA Notice explains how medical and personal information may be collected, used, disclosed, and protected through our telehealth platform, wellness services, laboratory integrations, and related healthcare operations.
1. Our Commitment to Privacy
Genepro Biotech and its affiliated healthcare providers, pharmacies, medical professionals, contractors, and technology partners are committed to maintaining compliance with applicable federal and state privacy laws, including:
The Health Insurance Portability and Accountability Act of 1996 (“HIPAA”)
HIPAA Privacy Rule
HIPAA Security Rule
HIPAA Breach Notification Rule
Applicable state medical privacy laws
We implement administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of PHI.
2. Protected Health Information (PHI)
Protected Health Information (“PHI”) includes identifiable health-related information such as:
Medical history
Laboratory results
Prescriptions
Treatment plans
Telehealth consultation records
Payment and billing information
Demographic information linked to healthcare services
Communications regarding treatment or care
PHI may exist in electronic, verbal, or written form.
3. How We Collect Information
We may collect information through:
Telehealth consultations
Intake forms and questionnaires
Laboratory testing partners
Prescription and pharmacy coordination
Website forms and secure portals
Customer support communications
Wellness program participation
Mobile or online applications
Information may include both medical and non-medical personal information.
4. Permitted Uses and Disclosures of PHI
Genepro Biotech may use or disclose PHI for purposes permitted under HIPAA, including:
Treatment
To coordinate patient care, medical evaluations, prescriptions, laboratory services, and communications between healthcare providers and pharmacies.
Payment
To process billing, payment verification, insurance coordination (if applicable), and financial transactions related to services rendered.
Healthcare Operations
To conduct operational activities including:
Quality improvement
Compliance reviews
Credentialing
Training
Auditing
Security monitoring
Administrative management
5. Telehealth Services
By using our telehealth services, patients acknowledge and consent to:
Electronic communication with licensed providers
Use of secure digital communication platforms
Electronic storage of health records
Potential limitations inherent to telemedicine technologies
Genepro Biotech utilizes commercially reasonable safeguards to protect telehealth communications and electronic medical records.
6. Third-Party Service Providers
We may work with third-party vendors and service providers, including:
Licensed healthcare providers
FDA-registered compounding pharmacies
Laboratory testing facilities
Secure payment processors
HIPAA-compliant technology vendors
Hosting and cloud storage providers
Where required, Business Associate Agreements (“BAAs”) are maintained with vendors handling PHI on our behalf.
7. Patient Rights Under HIPAA
Patients may have the right to:
Access copies of their medical records
Request corrections to PHI
Request restrictions on certain disclosures
Receive an accounting of disclosures
Request confidential communications
Obtain a copy of this Privacy Notice
File a privacy complaint without retaliation
Requests may be submitted in writing using the contact information below.
8. Security Measures
Genepro Biotech maintains safeguards including, but not limited to:
Encrypted data transmission
Secure servers and hosting
Access controls and authentication procedures
Internal privacy training
Restricted employee access to PHI
Audit and monitoring procedures
HIPAA-conscious vendor management
While we employ commercially reasonable safeguards, no system can guarantee absolute security.
9. Website & Cookies
Our websites may collect non-medical technical data including:
IP addresses
Browser types
Device identifiers
Usage analytics
Cookies and tracking technologies
This information may be used for:
Website optimization
Security monitoring
User experience improvements
Marketing analytics
Users may disable cookies through browser settings.
10. Research and Educational Content
Certain information provided on our websites may be intended for:
Educational purposes
Scientific discussion
Research-related information
Research products labeled “For Research Use Only” are not intended for human consumption and are not medical products.
11. Data Retention
Records may be retained for periods required by:
HIPAA regulations
State medical record retention laws
Licensing requirements
Legal or regulatory obligations
12. Breach Notification
In the event of a breach involving unsecured PHI, affected individuals may be notified in accordance with applicable federal and state laws.
13. Changes to This Policy
Genepro Biotech reserves the right to update or modify this Privacy Policy and HIPAA Notice at any time. Updated versions will be posted on our website with revised effective dates.
14. Contact Information
For questions regarding this Privacy Policy, HIPAA compliance, or patient privacy concerns, please contact:
Genepro Biotech Email: [email protected] Website: Genepro Biotech Official Website
15. Disclaimer
Genepro Biotech does not guarantee insurance reimbursement or medical outcomes. Services are subject to provider discretion, medical appropriateness, and applicable state and federal laws.
